They will take back your commission - Sales Associate Nordstrom Employee Review

3.0
Jun 25, 2025
Recommend
CEO approval
Business Outlook

Pros

POTENTIAL 9% commission. 20% Employee discount

Cons

I was hired in as a part time fine jewelry & accessories associate at a rate of $13 hourly + 9% commission. Nordstrom does not pay the full commission rate until you’ve been with them four months. They deduct 1% of commission because you’re “learning how to sell”; which in my opinion is petty. New hires are likely making every effort to build their personal book, sell and provide services the company offers. Jewelry associates do watch adjustments as well. This often takes you off of the sales floor therefore reduces your sales per hour percentage. Nordstrom reserves the right to take back commissions earned up to a year after the sale takes place. This will likely not affect those in high volume departments like shoes. If you’re in slower department (like jewelry) that requires more time & expertise with each customer, there’s a good chance you will lose out on commission. Nordstrom customers know they can return purchases AT ANYTIME. Customers will waste your time, buy & return which means you can only really count on your hourly rate per hour. New hires are not eligible for benefits for three months (I think). Benefits are not guaranteed because you have to work a certain amount of hours weekly to be entitled & your hours are not guaranteed. They are given to you based on the needs of the department.

Explore other reviews about Nordstrom

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible hours and dress code

Cons

the customers can be stuck up

2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good commission (for my department it was 10%), great coworkers—made amazing friends from my time here!! Opportunity for lots of commission $ during busy times.

Cons

Management is awful.. Plays favorites to an INSANE degree. For whatever reason I got onto the bad side of my department manager. Literally would call me into the office (taking away time on the floor to sell) to YELL at me until I cried for things that my coworkers got away with and didn’t even get so much as a talking to. Btw, what got me this treatment? Would be something pretty awful right? Coming in 5 min late. Big whoop. Also, management would promote people who quite literally had to take leaves of absence after having sexual harassment claims made against them… but then not only were they allowed to come back BUT also become floor managers. And what happened when he made it to that position? Literally got a sexual harassment claim again. I wonder how that could have been mitigated? The favoritism is so severe and unprofessional that when I was asking to get my job back for the holiday season I was told that there was nothing in the schedule available for me when in fact they were short staffed. And my coworker? The manager literally responded with “yes PLEASE 😍” yes. With the emoji. Grown man btw! Also, during that period the store was very shortstaffed with people quitting left and right. So, a lie.

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