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Norfolk Southern

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Reality of the job - Operations Manager Norfolk Southern Employee Review

3.0
Sep 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay and people at the operations level. The hours weren't as bad as most have said. They have made improvements in that aspect, although they can go longer in emergency situations which happen frequently.

Cons

Corporate management micromanages operations and makes the job almost impossible to do. About 300 emails each day. I was told when I reported to my actual station that if I valued structure and organization I would hate it there. Basic training for conductors is legally required but there is absolutely no training for managers.

Explore other reviews about Norfolk Southern

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training provided at training center

Cons

It was 3 weeks feel like needed to be longer

3.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Depending on the team you are in, it can be very flexible, and you’ll be working with nice people.

Cons

HR needs to step in more, they are supposed to set a precedent yet it seems like the higher ups in different departments actually set the expectations. Which can be toxic, and some managers clearly don’t know how to manage teams. HR seems to be a nice and fun department, but the rest of the company has lackluster reviews. Also, stop advertising a total rewards package to new hires when you need to work over fiver years to get some benefits and due to the merger they won’t actually get that package. Just raise your base salaries.

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