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Norfolk Southern

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1000% DO NOT RECOMMEND - Train Dispatcher Norfolk Southern Employee Review

2.0
Oct 21, 2025
Recommend
CEO approval
Business Outlook

Pros

- Paid training - High pay after training and does not require a degree or experience

Cons

- HIGH STRESS (This cannot be understated) - 3 months of classroom training (book work) that does not align with what you do in your daily work; i.e. you do not learn how to do crew swaps or the importance of scheduling train meets in the classroom, and these are pivotal parts of the job. You spend 90% the time in the classroom learning terms but not working in the application that you will be using to actually do the job. There is a major disconnect between training and being on the job. - Trainers make it "sink or swim" instead of guiding you through as if it should be simple. They treat you as if you should know how do to everything right out the gate. - Intense, harsh culture with rudeness and cursing. Not a typical "office" environment. - Too many things go unexplained; how to contact Payroll if there are any issues, how to use/take advantage of your benefits, how the extra board works, how overtime works, how does bidding for a job/schedule work - You have to put in years before you get in desirable days off - No support and very few resources to aid in performance. There is no knowledgebase to guide you but you are required to remember hundreds of rules while there are multiple things happening simultaneously and you still have to perform while being mindful of safety (another thing you do not learn in the classroom) - No designated breaks. You are expected to eat at your desk. No lunch break. You are penalized for being away from you desk for longer than a few minutes at a time. - You get practice with radio procedure, but you don't learn how to really respond to every thing they may ask and who all the people you will be talking to. Also, you are not prepared for all the terrible static from the radio, which makes it difficult to understand what they are requesting/saying. - Leaders are not supportive. They don't provide clear instructions or adequate resources. They just expect you to be able to do you job and they have a way of barking out demands to you and you are just expected to do it because everything is happening so fast. - You do not get prepared for how fast everything moves in training for when you get on the job. In the classroom, the trains are one at a time, versus on the job you will be working with multiple trains and workers at the same time.

Explore other reviews about Norfolk Southern

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training provided at training center

Cons

It was 3 weeks feel like needed to be longer

3.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Depending on the team you are in, it can be very flexible, and you’ll be working with nice people.

Cons

HR needs to step in more, they are supposed to set a precedent yet it seems like the higher ups in different departments actually set the expectations. Which can be toxic, and some managers clearly don’t know how to manage teams. HR seems to be a nice and fun department, but the rest of the company has lackluster reviews. Also, stop advertising a total rewards package to new hires when you need to work over fiver years to get some benefits and due to the merger they won’t actually get that package. Just raise your base salaries.

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