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Norfolk Southern

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Operations Service and Support Specialist - OPERATIONS SERVICE & SUPPORT SPECIALIST Norfolk Southern Employee Review

2.0
May 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Company offers exceptional benefits and job security that are unparalleled in the workplace.

Cons

Advancement within this organization is highly centered around "legacy" position, who you know and willingness to "play the game" rather than professional qualifications and experience. Having worked at a variety of different companies in other industries, I have never witnessed the level of nepotism and favoritism within an organization than I have seen first-hand at this organization. Management also fosters and awards advancement to those individuals that are more dictatorial (reminiscent of the workplace 40 years ago), rather than individuals that foster a positive environment to promote professional growth. The company's management style is very antiquated with little interest in reforms. These attitudes impact both internal employees and attitudes of customers as they view the company.

Explore other reviews about Norfolk Southern

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training provided at training center

Cons

It was 3 weeks feel like needed to be longer

3.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Depending on the team you are in, it can be very flexible, and you’ll be working with nice people.

Cons

HR needs to step in more, they are supposed to set a precedent yet it seems like the higher ups in different departments actually set the expectations. Which can be toxic, and some managers clearly don’t know how to manage teams. HR seems to be a nice and fun department, but the rest of the company has lackluster reviews. Also, stop advertising a total rewards package to new hires when you need to work over fiver years to get some benefits and due to the merger they won’t actually get that package. Just raise your base salaries.

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