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Norfolk Southern

Is this your company?

It's not the job, it's the people... - OSS Clerk Norfolk Southern Employee Review

3.0
Jul 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Excellent pay and benefits. I am a OSS Clerk and the work isn't terrible. I report train movements and speak with train crews via phone or radio.

Cons

Everything is driven on seniority. Things won't change because the "old heads" don't want to see anyone doing better than them. Only 3 schedules to pick from and like any job there are several messy, miserable people who will do anything to bring you down with them. The managers are mostly the children or friends of upper mgmt. it's not what you know, but who you know @ this company...

Explore other reviews about Norfolk Southern

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training provided at training center

Cons

It was 3 weeks feel like needed to be longer

3.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Depending on the team you are in, it can be very flexible, and you’ll be working with nice people.

Cons

HR needs to step in more, they are supposed to set a precedent yet it seems like the higher ups in different departments actually set the expectations. Which can be toxic, and some managers clearly don’t know how to manage teams. HR seems to be a nice and fun department, but the rest of the company has lackluster reviews. Also, stop advertising a total rewards package to new hires when you need to work over fiver years to get some benefits and due to the merger they won’t actually get that package. Just raise your base salaries.

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