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      North

      Engaged Employer

      North reviews

      Customer Care - Customer Care North Employee Review

      2.0
      Jun 3, 2017
      Customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      Food, Insurance benefits, 401k package

      Cons

      Lack of mutual respect. Leadership & management walk around like they own the place. The company definetly does not practice what they preach about their "core values" and "principles". The rules are constantly being bended. The company will drill the notion that the Customer Care team is the most imporant part of the business because we are the face of the company since merchants deal with us on the daily basis. Yet were paid $13.00? Full time 13 dollars for the amount of work that customer care has to put in is quite unfair. Management doesn't try to listen to their employees because if they did they would understand that many of the employees are leaving because they are being underpaid for the amount of work they are doing. Other call centers start off around 15-17. If this team is as valuable of an asset to NAB then compensate your hard working employees what they deserve. Many of the other people I've talked to in this department are unhappy and feel the same way. Customer care employees drop like dead flies. NAB will tell you there is room for a raise but they don't tell you the whole story. After asking around other employees who have been there for a while say that you give 30 cent raises that too after a year. They also try to sell you this idea that every time you become "certified" in another field you'll get a raise but the raise is only but a few cents. Its just very disappointing how much the company will hype up the future employees and then when you get there and talk to other workers the environment is nothing like you'd expect. Rentention rate is much higher than they tell you. Don't be fooled.

      avatar
      North Response
      9y
      Thank you for sharing your experiences in Customer Care. By now you are aware of the compensation changes that were recently announced that changed our base wage, added in a stepped wage increase after one year, the language and shift premiums, as well as the continuation of our quarterly bonus programs. We believe our servicing model that was shared will afford career pathing at a variety of levels and demonstrate that we are committed in our employees to allow each of them to provide the best service experience to our customers – the most important part to our business.

      Explore other reviews about North

      5.0
      Jun 25, 2026
      Partnership director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Joining this company has been well beyond my expectations. The culture is incredibly supportive, for the talent team (Mollie) combined with the training, nothing has beenless than exceptional, and the benefits reflect a true investment in employees. It's easy to understand why the company was recognized as one of the best fintech companies to work for in 2023. From day one, I've felt welcomed, valued, and set up for success. I feel incredibly humbled and grateful to be part of such a talented and people-focused organization. If you get the chance.. dont hesitate

      Cons

      Wished I had started my career here years ago!

      avatar
      North Response
      20h
      Thank you so much for taking the time to share your experience! Everyone on the team was absolutely thrilled to read this, and it is a true honor to have you working with us as a Partnership Director. We are glad our training and benefits made you feel supported from day one. We work hard to create an environment where everyone feels welcomed and supported from the start! This is what we call being Experience Focused. Your shout out to our training program also hits right at the heart of our core value of Intellectual Curiosity AND gave our Learning & Development team a reason to high five, so I am grateful for that! Thank you again for taking time out of your busy day to provide us with this feedback; We appreciate you!
      5.0
      May 6, 2026
      Inside sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve worked at North for several years and have had the opportunity to grow both professionally and personally during my time here. One of the biggest positives is that the company promotes from within and gives people opportunities to advance if they consistently perform and take initiative. Leadership roles are attainable, and hard work does get recognized. The sales environment is fast-paced and performance driven, which can be a great fit for motivated individuals who enjoy challenges and growth. I’ve worked with a lot of genuinely supportive coworkers and leaders who are willing to help newer employees develop their skills. Like most sales organizations, there can be pressure tied to goals and metrics, and work-life balance may fluctuate depending on your role and workload. The pace is not for everyone, especially if you prefer a slower or more structured environment. Communication and processes can also evolve quickly, which sometimes creates growing pains. Overall, I would recommend the company to someone who is ambitious, coachable, and looking for long-term growth opportunities in sales or payments. Your experience here will largely depend on the effort you put in and your willingness to adapt in a high-performance environment.

      Cons

      My cons aren’t really cons. My entire review is a pro.

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