No Job Security - Customer Service Representative North Employee Review

1.0
Jan 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Can advance within the company.

Cons

No loyalty to tenured employees, even with excellent employee reviews. No job security.

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North Response
5y
We appreciate your feedback, even if the score is not where we would like it to be. In the middle of a pandemic it is difficult to offer anyone "job security" but we are proud to say our turnover numbers have dropped and our stated focus for 2021 is all around people - development, culture, inclusion, etc. I was pleased to see that your "pro" comment was around career advancement. In a high growth company like NAB, there are always advancement opportunities for high performance/high commitment team members. We have already advanced and promoted several key leaders in the first few weeks of 2021 to ensure our teams are structured under the best leadership to ensure our success in 2021. While we agree that everyone in today's workforce should have a plan B in place - the uncertainty of the pandemic, political and social environments have proven that! - our focus as a company is to grow, develop and retain our best talent and we are putting valuable resources towards doing just that in 2021.

Explore other reviews about North

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Joining this company has been well beyond my expectations. The culture is incredibly supportive, for the talent team (Mollie) combined with the training, nothing has beenless than exceptional, and the benefits reflect a true investment in employees. It's easy to understand why the company was recognized as one of the best fintech companies to work for in 2023. From day one, I've felt welcomed, valued, and set up for success. I feel incredibly humbled and grateful to be part of such a talented and people-focused organization. If you get the chance.. dont hesitate

Cons

Wished I had started my career here years ago!

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North Response
6d
Thank you so much for taking the time to share your experience! Everyone on the team was absolutely thrilled to read this, and it is a true honor to have you working with us as a Partnership Director. We are glad our training and benefits made you feel supported from day one. We work hard to create an environment where everyone feels welcomed and supported from the start! This is what we call being Experience Focused. Your shout out to our training program also hits right at the heart of our core value of Intellectual Curiosity AND gave our Learning & Development team a reason to high five, so I am grateful for that! Thank you again for taking time out of your busy day to provide us with this feedback; We appreciate you!
5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve worked at North for several years and have had the opportunity to grow both professionally and personally during my time here. One of the biggest positives is that the company promotes from within and gives people opportunities to advance if they consistently perform and take initiative. Leadership roles are attainable, and hard work does get recognized. The sales environment is fast-paced and performance driven, which can be a great fit for motivated individuals who enjoy challenges and growth. I’ve worked with a lot of genuinely supportive coworkers and leaders who are willing to help newer employees develop their skills. Like most sales organizations, there can be pressure tied to goals and metrics, and work-life balance may fluctuate depending on your role and workload. The pace is not for everyone, especially if you prefer a slower or more structured environment. Communication and processes can also evolve quickly, which sometimes creates growing pains. Overall, I would recommend the company to someone who is ambitious, coachable, and looking for long-term growth opportunities in sales or payments. Your experience here will largely depend on the effort you put in and your willingness to adapt in a high-performance environment.

Cons

My cons aren’t really cons. My entire review is a pro.

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North Response
4d
Thank you for sharing your experience with us! We love hearing how you’ve grown personally and professionally over the past five years. Promoting from within and recognizing hard work are core to our identity, and we’re thrilled you've experienced that supportive environment firsthand. Your dedication perfectly embodies our Learning is our journey philosophy. We appreciate your reminder to keep listening and caring, and we're committed to doing just that. Thank you for being a vital part of our team!
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