Great company to work with - Customer Support Representative North Employee Review

4.0
Aug 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Great teams, really smart people everywhere, great facilities.

Cons

Lack of direction in company, pofits before customer approach.

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North Response
2y
We are grateful that you took time out of your busy schedule to leave us this feedback. We appreciate that your review, overall, is so positive - great people, great culture. As you know from working on our Customer Support team that we have amazing leadership supporting our hardworking, dedicated Cares team members and Jonathan Pagel, our VP of Customer Operations wanted to weigh in on your review personally: "Hello Anonymous! Thanks for your feedback! We value your feedback and you as an individual that makes the North team what it is! As we continue to grow, we are constantly looking for ways to improve our day-to-day operations and the experience for our merchants. The internal systems that our Care teams use day-to-day have been a steady and effective environment for us for many years. That said, I do agree that we can improve upon the layout. We can look at ways to consolidate systems to make it easier on our teams to navigate their way through issues when assisting a customer. Whether that be utilizing the existing systemic platforms that exist today, or creating new ones that help position us for a better experience, we are on the same page in that we can be better and more efficient. Feedback like yours makes us better!! Please continue to share it and set up time with the Care leaders to discuss any other ideas that you may have...we are all about continuous improvement!"

Explore other reviews about North

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Joining this company has been well beyond my expectations. The culture is incredibly supportive, for the talent team (Mollie) combined with the training, nothing has beenless than exceptional, and the benefits reflect a true investment in employees. It's easy to understand why the company was recognized as one of the best fintech companies to work for in 2023. From day one, I've felt welcomed, valued, and set up for success. I feel incredibly humbled and grateful to be part of such a talented and people-focused organization. If you get the chance.. dont hesitate

Cons

Wished I had started my career here years ago!

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North Response
3d
Thank you so much for taking the time to share your experience! Everyone on the team was absolutely thrilled to read this, and it is a true honor to have you working with us as a Partnership Director. We are glad our training and benefits made you feel supported from day one. We work hard to create an environment where everyone feels welcomed and supported from the start! This is what we call being Experience Focused. Your shout out to our training program also hits right at the heart of our core value of Intellectual Curiosity AND gave our Learning & Development team a reason to high five, so I am grateful for that! Thank you again for taking time out of your busy day to provide us with this feedback; We appreciate you!
5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve worked at North for several years and have had the opportunity to grow both professionally and personally during my time here. One of the biggest positives is that the company promotes from within and gives people opportunities to advance if they consistently perform and take initiative. Leadership roles are attainable, and hard work does get recognized. The sales environment is fast-paced and performance driven, which can be a great fit for motivated individuals who enjoy challenges and growth. I’ve worked with a lot of genuinely supportive coworkers and leaders who are willing to help newer employees develop their skills. Like most sales organizations, there can be pressure tied to goals and metrics, and work-life balance may fluctuate depending on your role and workload. The pace is not for everyone, especially if you prefer a slower or more structured environment. Communication and processes can also evolve quickly, which sometimes creates growing pains. Overall, I would recommend the company to someone who is ambitious, coachable, and looking for long-term growth opportunities in sales or payments. Your experience here will largely depend on the effort you put in and your willingness to adapt in a high-performance environment.

Cons

My cons aren’t really cons. My entire review is a pro.

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North Response
1d
Thank you for sharing your experience with us! We love hearing how you’ve grown personally and professionally over the past five years. Promoting from within and recognizing hard work are core to our identity, and we’re thrilled you've experienced that supportive environment firsthand. Your dedication perfectly embodies our Learning is our journey philosophy. We appreciate your reminder to keep listening and caring, and we're committed to doing just that. Thank you for being a vital part of our team!
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