Great Student Job - Customer Service Assistant Coordinator Northeastern University Employee Review

Great work life balance, work flexibility, well structured training

salary is not that competitive compared with other HE

Great opportunity to learn about professional audio, lighting, video systems, and other event production technologies. Access to training and guidance from ETC-certified staff, providing valuable hands-on learning experience. Opportunity to work on exciting events and participate in a variety of engaging and enjoyable projects.

Management was one of the biggest challenges. Leadership, particularly at the director level, often lacked the technical understanding needed to make informed decisions, which made it difficult for technical teams to work effectively. Compensation was below market expectations, and there were concerns about hiring standards. Team members sometimes lacked the qualifications or skills required for their roles, and communication across departments was often unclear and inconsistent.