I can't believe the attrition rate there, totally demoralizing - Customer Success Northspyre Employee Review

2.0
Nov 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Snacks, a paycheck, stepping stone, and work experience.

Cons

Where do I even start...I wish someone had warned me how much of a circus this place feels like once you’re inside. So many of the glowing reviews are fake, which should’ve been my first clue. The structure is all over the place, and management keeps making promises that vanish the moment you try to follow up. There’s a small circle whose ideas get all the attention, and everyone else is expected to just worship whatever they say. We pushed through brutal deadlines, finished projects early, and still didn’t get the compensation we were told to expect. Even worse, they try to pass off their product as fully automated, yet we end up doing a ton of manual work. If you want fairness and support, this won’t be the place for you.

Explore other reviews about Northspyre

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great product with a ton of runway, and strong growth each year I've been here. - Solid work-life balance once you get up and running; once confidence is earned, it's a warm, trusting work environment with great benefits.

Cons

- Building the plane while we're flying it 100% of the time - Decision bottlenecks with a flat leadership team - Fire drills part of daily life (start-up)

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Leadership genuinely listens - both my manager and CEO have been receptive to feedback. - Strong mentorship from my direct manager, who carves out dedicated time to support my growth and check in on my workload - Hard work gets recognized - I received an unprompted raise due to work-ethic & performance recognition. - The role strikes a great balance between leveraging what I already know and being pushed to grow in new directions - The team is genuinely great to work with day to day - Exciting growth phase - moving into a dedicated office space has added a real sense of momentum and establishment

Cons

- The recruiting and onboarding process can be inconsistent and occasionally misleading - multiple new hires (including myself) have come in with incorrect expectations around office days and hours. - Be sure to clarify in-office expectations explicitly during the offer stage, as what's communicated in interviews doesn't always match the reality on the ground.

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