Great Company & Growth Potential - Customer Success Manager (CSM) Northspyre Employee Review

- Great product with a ton of runway, and strong growth each year I've been here. - Solid work-life balance once you get up and running; once confidence is earned, it's a warm, trusting work environment with great benefits.

- Building the plane while we're flying it 100% of the time - Decision bottlenecks with a flat leadership team - Fire drills part of daily life (start-up)

- Leadership genuinely listens - both my manager and CEO have been receptive to feedback. - Strong mentorship from my direct manager, who carves out dedicated time to support my growth and check in on my workload - Hard work gets recognized - I received an unprompted raise due to work-ethic & performance recognition. - The role strikes a great balance between leveraging what I already know and being pushed to grow in new directions - The team is genuinely great to work with day to day - Exciting growth phase - moving into a dedicated office space has added a real sense of momentum and establishment

- The recruiting and onboarding process can be inconsistent and occasionally misleading - multiple new hires (including myself) have come in with incorrect expectations around office days and hours. - Be sure to clarify in-office expectations explicitly during the offer stage, as what's communicated in interviews doesn't always match the reality on the ground.