Poor Management skills - Customer Success Northspyre Employee Review

1.0
Jan 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Good compensation package and the work/life balance was great being fully remote.

Cons

Lack of organizational structure Management claims to help you grow your career through them but fails on that promise. Most of the time, the management team only considers ideas from a certain group, and equal treatment was not observed. Our team was given a project with a very tight deadline and was promised that we would receive bonuses once we finished it, We had to extend working hours even on weekends resulting in members getting sick due to lack of rest. Unfortunately, the bonus was not given even though we met the deadline. Turns out the list we made got rejected but we discovered that they gained new clients from that list. Our efforts were not compensated properly.

Explore other reviews about Northspyre

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great product with a ton of runway, and strong growth each year I've been here. - Solid work-life balance once you get up and running; once confidence is earned, it's a warm, trusting work environment with great benefits.

Cons

- Building the plane while we're flying it 100% of the time - Decision bottlenecks with a flat leadership team - Fire drills part of daily life (start-up)

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Leadership genuinely listens - both my manager and CEO have been receptive to feedback. - Strong mentorship from my direct manager, who carves out dedicated time to support my growth and check in on my workload - Hard work gets recognized - I received an unprompted raise due to work-ethic & performance recognition. - The role strikes a great balance between leveraging what I already know and being pushed to grow in new directions - The team is genuinely great to work with day to day - Exciting growth phase - moving into a dedicated office space has added a real sense of momentum and establishment

Cons

- The recruiting and onboarding process can be inconsistent and occasionally misleading - multiple new hires (including myself) have come in with incorrect expectations around office days and hours. - Be sure to clarify in-office expectations explicitly during the offer stage, as what's communicated in interviews doesn't always match the reality on the ground.

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