Great benefits, work/life balance, and people - Customer Service Representative Northwell Health Employee Review

5.0
Sep 27, 2020
Recommend
CEO approval
Business Outlook

Pros

My manager and team are great. There are great benefits, 401k matching, health, dental/vision. After work is over I can do what I please. Would recommend.

Cons

The job function is a bit monotonous since I work in customer service.

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Northwell Health Response
5y
Thank you for taking the time to leave a thoughtful review! We are always looking for new unique ways to support our employees. For example, we offer a 24/7 Clinical Call Center for employees and their families. Employees also have access to the myHealthyBody portal for managing common aches, pains and injuries, and the myJoyable app for stress management, behavioral health and overall well-being, not to mention access to workshops and wellness activities across the organization.

Explore other reviews about Northwell Health

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

i loved the job, super friendly and easy job.

Cons

hated sitting all day at a desk.

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Northwell Health Response
9h
Thank you for your feedback. At Northwell, we strive to offer a culture that upholds our values and mission, while also supporting the wants and needs of our patients and team members. Your comments are important to us, which is why we will share them internally. We appreciate your feedback and wish you the best in your future career endeavors.
1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are decent It's a large organization, so there may be many opportunities

Cons

They put on a facade by applying for all the awards in the world. They tout being an amazing workplace with an exceptional culture, but the individual team members don't Truly feel that. Team members are always wearing multiple hats and doing the work of 3-5 people. HR promotes GROW conversations, but department leadership puts you down when you advocate for yourself and work toward promotions Goalposts are always moving. They'll promise you promotions, salary increases, etc., give you false hope, and then pull the rug under you and make you feel completely dissatisfied and like a horrible person for wanting more. They ask you to give them high ratings on the annual employer Perceptyx survey. If you don't, you suffer the consequences. They'll put together an action plan that leads to work falling on your lap to improve things rather than having leadership take accountability and implement positive change. In fact, rather than trying to implement positive change, they will give you dozens of reasons why we should accept the status quo and why there's nothing wrong with how they're operating. They are always in a budget deficit. You'll never get help. They are afraid to go against the grain and be innovative. They always ask what the other health systems are doing, but won't do more Unless you're a physician or nurse, you are not treated well at Northwell

1
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Northwell Health Response
9h
Thank you for your review. At Northwell, one of our top priorities is the well-being of our team members. We strive to offer a culture that upholds our values and mission, while also supporting the wants and needs of our patients and team members. Your comments are important to us, which is why we will share them internally. Also, we encourage you to address your specific concerns with your direct manager and/or HR representative.
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