Outdated Company - Anonymous employee Northwest Administrators Employee Review

Thank you for taking the time to provide feedback about your experiences at NWA. I am happy to report that we have been making strides to modernize our policies and procedures to foster a culture of employee development, leadership and open communication.. In the last six months, we have begun to open satellite offices so that our many of our employees can spend less time commuting and more time with their families (or get an extra hour of sleep in the morning). Further, our flexible scheduling is designed to allow employees to choose a consistent schedule that allows them more freedom. Benefitting from this option, some employees have chosen to start early so that they can pick their kids up from school every day, while other have chosen a longer work day so that they reliably have an extra day off during the week. We have been a leader in benefits administration for 60 years. In order to offer the same excellent service to all of our clients, big and small, we are still reliant on paper for some of our processes. However, we have also taken large steps to mitigate our paper usage in recent years. For example, among other procedural changes, we have developed new web applications to allow online reporting and billing services and have encouraged many of our clients to adopt these new paper-free options. We are continually evaluating procedures, employee feedback and metrics to find more efficient methods of getting our work done, while maintaining the high standards of service that Northwest Administrators is known for. We work in an industry that is traditionally more conservative than those tech companies down the street. Retirement security and medical challenges can ruin quality of life if not understood and implemented properly. As an institution, we feel that our policies should reflect the gravity and the respect we have for our plan participants and clients. We are proud of our professional work environment and superior quality of work.