Good people, terrible work culture, outdated HR, heavy on policies, light on respect. Very inefficient. - Pension Claims Processor Northwest Administrators Employee Review

Thank you for your comments. They are very concerning as they don’t accurately represent NWA. Our dress code changed several years ago. Also, due to our focus on protecting associate health during the pandemic, we closed our offices to the public. With no one coming into the office, we’ve further relaxed our dress code allowing jeans every day. Also concerning is what may be just a lack of understanding in how policies and programs are developed when a collective bargaining agreement (CBA) is in place as it is at NWA—the HR team develops corporate policies based on the CBA, the bargaining process and needs of managing the business. This is very different than in other organizations, so the confusion is understandable. Benefits are part of the CBA and “bargained.” During bargaining, a comparison of our wages and benefits (including medical and pension) occurs—NWA to our closest competitors. From this, we know our wages and benefits are above industry standard. Outside of the comparison, we also know that our turnover than others in our industry. 2019, 2020 and now 2021 data show a continued decline in our turnover rate. We totally understand that NWA may not be the right choice for everyone but, based on these facts, we believe ourselves to be an excellent employer as well as one of the industry’s best TPAs.