Pros
We were so short staffed between Christmas and New Years of 2021 that if we worked all those days and did not call in sick, we got a $500 bonus. The day that I gave my 2 weeks notice was the best day ever!
Cons
This was the worst job ever!! On the phone all day and Management tracking you and listening to every single word that you said and then analyzing you on those words. 4-5 months of training on a subject that I knew NOTHING about and then they expect you to be proficient on all your phone calls! Forget about taking your PTO in your first year, because you are bottom of the seniority and everyone above you gets to choose first. It is a joke!! Then you are only given 20 minutes a day to finish up your cases from the 55+ calls that you take a day. Ain' NO free lunch worth the stress of this job!!! You get graded on your phone calls and then get a coaching session and they tell you everything that you did wrong. But sure do not give you any pats on the back at what you did right!! The coach's and managers are completely rude and condescending! This job is very bully like. I would not recommend this job to my worst enemy!! When my training class started, we had over 50 of us and after it was over, almost half had already dropped out. I sure wish I would have, because then I would not have PTSD from staying for over a year.