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      Novant Health

      Engaged Employer

      Novant Health reviews

      Novant billing nightmare - Billing Novant Health Employee Review

      1.0
      Oct 15, 2017
      Billing
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. It was a job.

      Cons

      Was told to purposefully and wrongfully bill patients. Double and triple billing was the norm. We were told to make sure that there were errors in bills sent to patients. Many times we were instructed to make sure that bill,s were sent prior to insurance payment so Novant would get a much higher amount paid by the patient. This was because we were told that 20% or so of patients just pay their statements and don't check them. This resulted in millions of extra profits for Novant. This is illegal and should be criminal. I left because I wanted no part in this.

      Explore other reviews about Novant Health

      5.0
      Apr 23, 2026
      Clinical research coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work environment and plenty of room for growth

      Cons

      Salary increase could be more

      avatar
      Novant Health Response
      2mo
      Thank you for sharing your experience. We’re glad to hear you enjoyed the work environment and found opportunities for growth during your time with us. We also appreciate your feedback on salary increases. We consistently review our compensation to remain competitive and support our team members, and insights like yours help inform those efforts. Thank you for the contributions you made while you were here and hope you'll make your way back to Novant Health.
      3.0
      Mar 22, 2026
      Certified medical assistant (cma)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, benefits, time off, and they strive hard to make employees feel heard. Not afraid of change or doing something different. Definitely a lot of effort in turning feedback into action.

      Cons

      Corporate smothers the smaller offices. Way too big and everything is way too detailed to where nothing is easy to find or understand (policies change almost weekly). IT is outsourced and not helpful. Everything is cheap. Employees feel like pampered cattle. "Float" is only for bigger offices and isn't guaranteed. They will short staff you in a heart beat and tell you your burn out is "growing pains". Raises and bonuses are pathetic. Better compared to PHC, but when the CEO earns 6+ million every year and all we are given is $400 bonus and a 1% raise because we didn't reach impossible goals = not fair. 8-5 M-F is not ideal for healthcare. Bring back more Friday at noon hours.

      avatar
      Novant Health Response
      3mo
      We appreciate you taking the time to share your perspective on communication, resources, and compensation. Feedback like yours helps inform ongoing conversations as we continue working to support teams across all locations. Thank you for the care and work you provide every day.
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