Patient Services Representative - Patient Services Coordinator II Novant Health Employee Review

3.0
Aug 3, 2014
Recommend
CEO approval
Business Outlook

Pros

The company provides good benefits and working conditions. They encourage further education. If your clinic met the marks that they set for you, such as patient satisfaction, timely appointments etc. each employee would receive a bonus. This was on top of the regular company profit bonuses they give annually.

Cons

Company did seem to be very profit driven. Collecting co-payments was a MUST and if you failed to do so you would get written up. Administration needs to take employee complaints more seriously. The family clinic where I worked went through 4 front desk people in the less than 3 years that I was there. They left because of dissatisfaction with management. There were so many changes being made, no consistency or true leadership.

Explore other reviews about Novant Health

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

good morale and overall sense of belonging

Cons

fast paced and poor management at times

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Novant Health Response
2w
Thank you for sharing your experience. We’re glad to hear you’ve found a strong sense of belonging and positive team morale during your time with us. Creating an environment where team members feel connected and supported is important to the work we do. We also appreciate your feedback regarding leadership. Insights from team members help inform our ongoing efforts to strengthen leadership development and support teams in fast-paced healthcare environments. Thank you for all you do to provide remarkable care to our patients and communities.
4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Care associates are allowed to do what CNAs do, but they do not have to have the certification. Entry level pay is the same and there are equal raises between roles each year. Part time status an average of 24 hr/week, you can work more than that and you receive full benefits, two forms of bonus every year, immediate PTO (80hrs/year). 12 or 8 hour shifts available, make your own schedule

Cons

sometimes short staffed unit, so work becomes fast-paced - if you like being active and constantly moving, this job is fun.

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Novant Health Response
1d
Thank you for sharing your experience. We’re glad to hear you’ve enjoyed the flexibility, benefits, scheduling options, and opportunities available in your role. It’s great to know these have supported your experience as a Care Associate. We also appreciate your feedback regarding the pace of the unit. Healthcare can be dynamic, and we recognize the importance of ensuring our teams have the support they need to provide exceptional patient care. Thank you for all you do to care for our patients and communities.
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