It was fun being the last black guy in my department. - Customer Experience Associate Nutrafol Employee Review

1.0
Jun 8, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay, and no mandatory overtime.

Cons

The company is performative diversity. I was the last black guy in my department before I finally got canned. I remember the last thing the director said to me. He didn't even sugarcoat it, he said "We won't say anything bad about you if you don't say anything bad about us" in my 11 years of professionalism, I've never been spoken to in such a vile way or threatened so blantely.

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Nutrafol Response
1y
Thank you for taking the time to share your feedback. At Nutrafol, it is our goal to foster an inclusive and respectful environment for all employees. Please know that we take all feedback seriously—and as a company, we are committed to ensuring that all interactions are not only professional, but also reflect the inclusive work culture we always strive for. We wish you the best in your future endeavors.

Explore other reviews about Nutrafol

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I've had the opportunity to collaborate with a talented and supportive team. The work is meaningful and I appreciate being part of a company focused on improving people's health and wellness. Leadership encourages innovation and the fast paced environment allows me to expand my skills.

Cons

The company is growing rapidly which leads to fast changing priorities and processes that are evolving.

1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The most frustrating part is that the product itself is genuinely good.

Cons

The most disorganized company I've ever worked for. Leadership lacks both managerial experience and basic leadership skills. Project management is virtually nonexistent because even the smallest decisions require endless rounds of approvals from people who have nothing to do with the project, slowing everything to a crawl. As a result, projects, questions, and simple copy that should take a day end up dragging on for months or years, especially for larger-scale decisions. The company has kept a small group of people in leadership roles since the beginning, and instead of bringing in experienced managers, they continue to create new management titles for the same individuals. For a majority of them, this was their first professional job, and it shows. Career growth is nonexistent, and the culture was equally disappointing. People throughout the company are unnecessarily rude and cliquish, making it difficult to get responses or get anything done. HR is no help; they will just join the gossip. They're shockingly disconnected from current digital trends and online culture (and it's only gotten worse). There was an overwhelming focus on creating lengthy reports and presentations that never translated into meaningful action. Innovation is slow, trends are often ignored, and customer feedback rarely seems to influence decisions. They'll go under eventually, and it will entirely be their management team's fault.

5
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