Pros
1. Many people here are friends, so you’ll likely be able to make some friends here. Be careful, however, as gossip spreads quickly, and a few people are annoying. 2. The office is nice. You’ll have your own desk with two monitors.
Cons
There are so many cons. Please do not work here. I don’t know anyone who likes it here. Employee turnover is insanely high and the vast majority of people don’t stay for more than 6 months to a year. When I was thinking of taking the job, I almost didn’t because of the negative reviews (by the way, the reviews used to be terrible and then there were suddenly a ton of positive ones - thanks for writing fake reviews, management!). However, during the interview everyone was so nice, and the office was great, so I disregarded the reviews. PLEASE just save yourself the mental illness and find another job. 1. There have been multiple incidents of sexual harassment and stalking that were brought to HR’s attention. HR never did anything about them. 2. Case loads are way too high. Case managers handle over 450 clients, because the firm prioritizes profit over employee and client wellbeing. We take on way too many clients to handle, and as a result, emails and voicemails pile up and get overwhelming. We aren’t able to get back to clients in a timely manner. Clients then get angry and take it out on the case managers. 3. Many clients are rude. This job is primarily a customer service job, and this population is especially hard to work with. Clients are often mentally disabled and going through a tough time, and they take it out on the case managers. It’s discouraging when you’re on an hour long phone call and a client is screaming and cursing at you. 4. The firm misleads clients. Clients are often told that the social security disability process will be sped up by signing on with us (this is not true), and intake team is instructed not to tell clients that the process will take months. It’s hard to feel good working for a firm that claims to help disabled people when really their priority is money, and they’re willing to manipulate the poor and disabled people they claim to help. 5. You will not learn anything about law. I came into this job hoping to learn about what it is like to work at a law firm, as I hope to someday become a lawyer. You will not learn much. Case managers have almost nothing to do with the hearings, and so you will not get experience with hearings, prepping clients for hearings, etc. The work that we do simply involves calling and emailing clients and Social Security, and sometimes filing appeals, which is a mindless process of entering information into a website. 6. Management does not care about you. Don’t get me wrong, everyone is very nice, but at the end of the day you’re there to make them money, and they do not care much about employee wellbeing.
