Pros
The strongest part of the company is the frontline employees. My coworkers are friendly, collaborative, and genuinely support one another. Even during challenging periods, team members make an effort to keep morale up and help each other succeed. The company also offers occasional gift card incentives and sales SPIFs that can provide additional earning opportunities and recognition for performance.
Cons
The biggest issue is that the company doesn't seem to have a clear vision of what it wants to be. There are frequent reorganizations and realignments that often feel unnecessary. Instead of improving the business, they create uncertainty for employees and make it harder to provide a consistent experience for customers. Leadership continues to roll out sales initiatives and policies that many employees have seen fail before, yet they are presented as new solutions. When those initiatives don't produce results, the blame often falls on the sales teams instead of on the strategy itself. Based on my experience, ODP Business Solutions feels more like a stopgap job than a place to build a long-term career. If you're looking to gain experience or need employment while searching for another opportunity, it may serve that purpose. However, if you're seeking a workplace with a clear long-term vision, meaningful career development, and a culture that invests in its employees, I believe there are better options. The culture within the Inside Sales Organization (ISO) has become increasingly toxic. Micromanagement is the norm, and there is a heavy focus on activity-based metrics like mandatory outbound calls and opportunity quotas. Building strong customer relationships has taken a back seat to hitting KPIs, regardless of whether those metrics actually lead to better outcomes. The constant pressure and unrealistic expectations create an environment where employees often feel they're being managed through fear rather than supported to succeed. Stress and burnout are common. I've seen many coworkers struggle with the pressure, and it's not unusual for people to take extended leave or decide to leave the company altogether. Turnover is high, which leaves the remaining employees carrying even more of the workload and makes it difficult to maintain adequate staffing. Since the current Senior Vice President took over the ISO, the organization has shifted away from relationship-based selling and toward what feels like a low-grade call center. Success is now measured far more by mandatory dial counts and opportunity metrics than by customer relationships or long-term account growth. For employees who take pride in consultative selling and delivering value to customers, it's been a disappointing change.