Change needed at the top - Client Services OPEN Health Employee Review

2.0
May 14, 2024
Recommend
CEO approval
Business Outlook

Pros

- colleagues that you work with day to day are not only amazing at their jobs but some of the best people to work with - an aim to do the best work possible - really interesting and great clients to work with - the good times of a few years back are still in the memory and therefore with change can no doubt be reached again and the company can flourish - David and Sandy might still come back

Cons

- since the acquisition, subsequent downturn in the market and the global Economy the company has become overly finance focused and forgotten what the people can do and also what matters to people - the hiring of the CFO and CPO from external industries in this period has introduced policies that adversely affect revenues and also people’s performances - the c-suite approach of telling people how to feel and act because revenues are down isn’t a people first approach, but more importantly for them isnt going to drive revenues or growth - firing women who have performed better than men isn’t a great approach when the men involved are friends of other senior male colleagues

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OPEN Health Response
2y
Thank you for your feedback, OPEN Health is going through change as it scales globally. We are not the company of the past by choice. It is great to hear that you enjoy working with the people and clients that you work with. Delivering excellence to the clients is our priority and the talent that we employ showcase this every single day resulting in new clients coming to us as they like the talent offerings that we have. We must not forget however that bringing multiple businesses together requires us to focus on one way of working and the ability to scale. A lack of focus on the financials would not be sensible for any organisation and an approach which allows us the capability and functionality to scale at pace creates amazing opportunity. We certainly have not forgotten about what matters most but we do need to pivot in order to adapt to changes in our market.

Explore other reviews about OPEN Health

5.0
Jun 4, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place. Been here almost 5 years. Highly recommend.

Cons

Well, it's been a bit tumultuous in the industry of late, but I think we're being navigated ably through it.

1
1.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to work from home. That is the only benefit.

Cons

You will work overtime without compensation every single day. When it comes time for a raise you will consistently get below industry standard with no ability to negotiate or talk to the decision makers (they will just email you from an address you can not respond to, to avoid the chance that you may counter). When it comes time for a promotion they will give you a new salary that matches the position below your new one, and again, will give you no opportunity to negotiate or discuss your insulting raise. There are no bonuses at all, so get that notion out of your mind. Executive leadership cares more about creating acronyms than actually resourcing departments appropriately. And the moment you show a willingness to go above and beyond, instead of rewarding you, they will simply give you more responsibility with no additional compensation. I was recently promoted, and am now making the salary I should have been making in my last position. I had one of the VP’s at the company recently tell me that I should be making 30k more at least, and to start looking for a new job because this company doesn’t care about retaining talented employees.

5
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