Worst company ever! - Inside Sales Representative OPENLANE Employee Review

This was, by far, the most stressful position I have held in my nearly 20 years in sales. Over the course of my career, I have worked for six different sales organizations, and this experience stands out for all the wrong reasons. The company consistently prioritized franchise relationships while treating independent dealers poorly. The arbitration policy, in particular, resulted in a significant number of disputes and dissatisfied customers. I experienced an unusually high volume of upset clients and ultimately lost several accounts as a direct result of this policy. On numerous occasions, I was subjected to verbal abuse from dealers, yet the company failed to support me and, in some cases, appeared to reward poor behavior if minimal business volume was present. Over time, this led to a situation where I genuinely felt sympathy for independent dealers who were negatively impacted by company policies. After my resignation, these issues unfortunately continued in the form of delayed and incomplete payment of my final wages. Under Texas law, final pay is required within six days of resignation. Nearly three weeks have passed, and I have still not received my full compensation. Additionally, the PTO policy contains loopholes that have been used to avoid paying earned wages, mirroring the same lack of transparency found in the arbitration process. This period has been extremely stressful, and the manner in which these matters have been handled has been deeply disappointing. I would not recommend this position or organization based on my experience.