Horrible Call Center...Stay Away! - Anonymous employee OTIS Employee Review

1.0
Apr 7, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really goodTuition reimbursement program but only after 6 months of employment.

Cons

Stressful and vindictive work environment. Management treats people like they are 5 year olds.Very old sofware. A lot of favouratism and pettyness. No room for advancement. Stay away!!I worked there for 1 1/2 and there is a huge turnover. People stay for a month then leave. They can't keep people! They arec always hirIng. If you re hired through a staffing agency beware becaused Otis will promise that you will be hired as one of their employees after 6 month but they will keep on extending and extending......

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5.0
Jul 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture, competitive pay, room to grow

Cons

Must live in or near a city

1.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation and benefits. Many talented, collaborative people across the organization, though experiences can vary significantly by team and leadership. Generally good work-life balance for most corporate roles. Opportunity to work on global, complex projects with broad business impact.

Cons

- Executive leadership culture is highly political and, in some cases, toxic, with decision-making concentrated at the top. - Success depends on fitting established leadership styles and expectations rather than encouraging diverse perspectives. - Employee feedback and data have little, if any, influence on decisions when they conflict with perceived priorities or a leader's beliefs. - Professionalism and leadership quality vary significantly across senior leaders, with some interactions are simply dismissive or even disrespectful. - Frequent reorganizations, leadership changes, and workforce reductions create uncertainty and make it difficult to sustain long-term initiatives.

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