Pros
Otis provides great benefits and long term reasons to stay with the company. In addition, the tuition payment for pursuing a degree is a huge plus. Also, the pay is good compared to other jobs out of college - great job out of college. The ethical expectations of this company are high but overall good.
Cons
As a service account manager you work in a team of 3 - service sup, mechanic, you. These positions contradict each other, mechanics have too many units under them (so they cannot meet required hours), supervisors are pushed to keep their service hours and costs under a certain amount, account manager takes the brunt of every upset customer and needs to try to keep people happy and not lose customers. Not to mention, it is getting increasingly harder to get straight answers from supervisors - they have too much work under them and many do not have field experience. Also, to complete my work for a week I always end up working at least 9 hours a day and one to two days a week I work 12-14 hour days.