Good Product, Bad Leadership and Culture - Service Manager OTIS Employee Review

2.0
Jan 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, company vehicle, salary, great elevator product.

Cons

Culture is terrible and toxic. Constant movement among management. No dedication to customers or relationship building. Money drives bad decision making and poor customer service. Middle management sole purpose is to micromanage spreadsheets and is overpopulated with people disconnected from customers and reality. Lowest level employees are treated as numbers and scapegoats. Bad business ethics - Management openly under-resources contracts and hopes customers don't notice. Ignores code requirements regarding maintenance. If you know the right answer, forget it, they will tell you to do something different. Working here will be extremely frustrating. Cost cutting is not growth.

Explore other reviews about OTIS

5.0
Jul 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture, competitive pay, room to grow

Cons

Must live in or near a city

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Most of the people who work there are fantastic!

Cons

Like anywhere, it all depends on who you work for.

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