Even if it’s writing…don’t trust them. - Sr Patient Service Coordinator OU Health Employee Review

1.0
Jan 24, 2023
Recommend
CEO approval
Business Outlook

Pros

The view is nice from the SCC.

Cons

Zero transparency. No communication from Top down to clinical operations, and/or it’s very limited. HR is non-existent or ridiculously impossible to reach or contact. Benefits are a facade and can be reduced or cancelled without your consent. Total Health Rewards program is an outright scam, confirm confirm confirm what they tell you and get it in writing but even then don’t trust what you’ve been told. Read your benefit elections carefully, especially your PTO. You don’t accrue as much as other competitive jobs. Your pay won’t be competitive but it is an “academic” healthcare workspace, just without the actual academia. Expect a toxic work culture, environment when it comes to respecting boundaries. You will be asked to do more for less money, they will call it “cross-training” and won’t hire someone to fill an empty slot if you can makeup another person’s work. ***If you identify anywhere on the LGBTQ+ spectrum don’t work there unless you feel like being the model minority token of the clinic.*** Protect your peace and mental well-being and strongly think before accepting a job here. If you have another option, take it. Get used to sudden changes in work duties or being asked to “ say yes” or “keep the faith” which translates to take on more work for no compensation. This place is a fantastic example of work culture gone wrong and the effect it has on revenue, staff, and the health of its employees/patients. The only positive is that for some reason the patients are kind despite being screwed over by a company that places profits over patient care. Finally, I wasn’t one of the employees laid off but I’ve worked at OU health long enough to know being laid off would have been a better alternative than sitting on a sinking ship.

Explore other reviews about OU Health

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Workplace Culture and Team Collaboration: Many employees appreciate the supportive, family-like atmosphere and strong teamwork within their teams and across departments. They value the camaraderie, inclusivity, and mutual respect that foster a positive work environment focused on patient care. Meaningful Work and Patient Impact: Employees find motivation and satisfaction in knowing their work directly or indirectly improves patient care and community health. This sense of purpose is a significant driver of engagement.

Cons

Degree Requirements and Career Advancement: Many employees express concern that strict degree requirements, especially for IT roles, hinder career progression and demoralize experienced staff without degrees. There is a strong preference for recognizing equivalent experience or certifications in lieu of formal degrees to promote internal mobility and retain talent.

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OU Health Response
5d
Thank you for your feedback, we are glad that you find your job rewarding. OU Health is on a journey to become Oklahoma's Employer of Choice for top talent by valuing the wellbeing and career journey of all team members through an inclusive culture of belonging, development, innovation and excellence. We value all feedback and will share your concerns and advice surrounding degree requirements with leadership, if you would like to engage directly with us please reach out to hr@ouhealth.com. Sincerely, OU Health HR Team
3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly co-workers, ample PTO, pay is fair after several adjustments over the last few years.

Cons

For an entity that shares its name with a school, they do not invest much in education, unfortunately. Inconsistent, poorly-trained managers hiring friends and family, very high turnover. In 6 years, I never once worked on a fully-staffed team.

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OU Health Response
5d
We appreciate you taking time to share your experience as an OU Health team member, we are disappointed to hear that you felt that way about our education benefits. We recognize the value of investing in the growth and development of our team members. Our Career Ladders, Leadership Development Academies and Educational Advancement and Support, are all available to help team members grow and succeed in their career with OU Health. All feedback is important to us and your concerns will be shared with leadership. We wish you the best in your future endeavors and hope that you reconsider OU Health in the future. Sincerely, OU Health HR Team
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