Does Ocado Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, Ocado Retail employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ocado Retail. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Ocado Retail?

69% of Ocado Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ocado Retail 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Ocado Retail?

Customer Service Representative (22) , Delivery Driver (19) , Customer Service Advisor (18) , CSTM Delivery Driver (15) , Contact Centre Advisor (10) , Buying Manager (8) , Contact Center Agent (8) , Customer Service Team Member (8) , Buyer (6) , Driver (6) , Warehouse Operative (6) , Customer Advisor (5) , Customer Hub Advisor (5) , Customer Service (5) , Personal Shopper (5)

What are the pros of working at Ocado Retail according to real employee reviews?

"Great atmosphere and culture all round" ((in 29 reviews)); "The pay is okay and the people are great!" ((in 28 reviews)); "benefits are good" ((in 24 reviews)); "Easy to get into and good pay" ((in 20 reviews)); "very smart and friendly colleagues" ((in 19 reviews))

What are the cons of working at Ocado Retail according to real employee reviews?

"long hours and shift changes" ((in 9 reviews)); "Low salary" ((in 8 reviews)); "Very poor work life balance and awful shift patterns." ((in 6 reviews)); "Outside of London, career progression good but not often" ((in 5 reviews)); "Shift work" ((in 3 reviews))

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Ocado Retail

Ocado Retail reviews

Not to bad if you don't mind driving - CSTM (Customer Service) Ocado Retail Employee Review

4.0

Oct 11, 2025

Cstm (customer service)

Recommend

CEO approval

Business Outlook

Pros

working independently, if you finish early you can go home still get full pay

Cons

at the time not much support from the managers while you on road

Ocado Retail Response

8mo

Thank you for taking the time to share your feedback. However, it looks like your review is meant for Ocado Logistics, not Ocado Retail. You can find Ocado Logistics' Indeed page here: https://uk.indeed.com/cmp/Ocado-Logistics

Explore other reviews about Ocado Retail

5.0

May 7, 2024

Engineer

Recommend

CEO approval

Business Outlook

Pros

discounted food through Kroger, some end of year bonuses. Nice management

Cons

long hours and shift changes

Ocado Retail Response

Thank you for taking the time to review. However, your review appears to relate to Ocado Group, not Ocado Retail. You can find Ocado Group's Glassdoor page here - https://rb.gy/yb0i3m. Thank you.

4.0

Apr 28, 2021

Project manager pmp

Recommend

CEO approval

Business Outlook

Pros

Good work environment and atmosphere

Cons

Great leads and learning activities

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Jobs at Ocado Retail

Revenue Management Strategic Lead

Hatfield, East of England, England

£46K - £50K /yr

(Glassdoor est.)

View job

Retail Media - Ad Ops Lead

Hatfield, East of England, England

£59K - £74K /yr

(Glassdoor est.)

View job

Demand Planner - Fresh

United Kingdom

View job

Customer Hub Advisor (Compressed/Weekend Shift)

Sunderland, North East England, England

£26K - £26K /yr

(Employer provided)

View job

Customer Hub Advisor (Late Shift)

Sunderland, North East England, England

£27K - £27K /yr

(Employer provided)

View job

Ocado Retail reviews FAQs

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Ocado Retail

Not to bad if you don't mind driving - CSTM (Customer Service) Ocado Retail Employee Review

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