Does Ocado Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, Ocado Retail employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ocado Retail. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Ocado Retail?

69% of Ocado Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ocado Retail 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Ocado Retail?

Customer Service Representative (22) , Delivery Driver (19) , Customer Service Advisor (18) , CSTM Delivery Driver (15) , Contact Centre Advisor (10) , Buying Manager (8) , Contact Center Agent (8) , Customer Service Team Member (8) , Buyer (6) , Driver (6) , Warehouse Operative (6) , Customer Advisor (5) , Customer Hub Advisor (5) , Customer Service (5) , Personal Shopper (5)

What are the pros of working at Ocado Retail according to real employee reviews?

"The pay is okay and the people are great!" ((in 27 reviews)); "Great atmosphere and culture all round" ((in 25 reviews)); "benefits are good" ((in 23 reviews)); "Easy to get into and good pay" ((in 22 reviews)); "very smart and friendly colleagues" ((in 18 reviews))

What are the cons of working at Ocado Retail according to real employee reviews?

"Poor management" ((in 22 reviews)); "You could become a manager." ((in 10 reviews)); "long hours and shift changes" ((in 9 reviews)); "Low salary" ((in 7 reviews)); "Outside of London, career progression good but not often" ((in 3 reviews))

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Ocado Retail

Ocado Retail reviews

Alright for no qualification - Customer Service Associate Ocado Retail Employee Review

3.0

Jan 15, 2026

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

It’s pretty decent, the management is so rude.

Cons

Management is so rude, I don’t think I ever saw them smile.

Ocado Retail Response

5mo

Thank you for taking the time to review - feedback is something we value at Ocado Retail, so please know that we’ll take this on board for the future.

Explore other reviews about Ocado Retail

5.0

May 7, 2024

Engineer

Recommend

CEO approval

Business Outlook

Pros

discounted food through Kroger, some end of year bonuses. Nice management

Cons

long hours and shift changes

Ocado Retail Response

Thank you for taking the time to review. However, your review appears to relate to Ocado Group, not Ocado Retail. You can find Ocado Group's Glassdoor page here - https://rb.gy/yb0i3m. Thank you.

4.0

Apr 28, 2021

Project manager pmp

Recommend

CEO approval

Business Outlook

Pros

Good work environment and atmosphere

Cons

Great leads and learning activities

See reviews by: Helpful|Rating|Date|All

Jobs at Ocado Retail

Retail Media - Ad Ops Lead

Hatfield, East of England, England

£59K - £74K /yr

(Glassdoor est.)

View job

Revenue Management Strategic Lead

Hatfield, East of England, England

£46K - £50K /yr

(Glassdoor est.)

View job

Customer Hub Advisor (Compressed/Weekend Shift)

Sunderland, North East England, England

£26K - £26K /yr

(Employer provided)

View job

Customer Hub Advisor (Late Shift)

Sunderland, North East England, England

£27K - £27K /yr

(Employer provided)

View job

Senior Finance Analyst - Operations

Hatfield, East of England, England

£45K - £60K /yr

(Glassdoor est.)

View job

Ocado Retail reviews FAQs

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