The most employee-hostile company I've ever worked for - Customer Service Representative Ocado Retail Employee Review

1.0
Sep 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Staff discount. On-site parking. Food available on-site.

Cons

Egregiously poor management at all levels. The most ineffectual, inept HR department of any company I've worked for in over 30 years. Staff are very poorly treated. Senior management rarely speak the truth. Does not comply with employment law unless you shove the relevant legislation in the face of management and the HR department. The company caused me an injury due to their admitted negligence; they refused to pay me for the time I was forced to take off due to the accident. They tried to put me on various stages of absence management, requiring me to get the GMB Union involved to get this overturned. The company offered me less than the legal precedent amount in damages, refused to pay more, and I had to take them to court; the judge found in my favour.

avatar
Ocado Retail Response
4y
Thank you for taking the time to leave a detailed review of Ocado Group. We are passing on your comments to the wider team for further review.

Explore other reviews about Ocado Retail

5.0
May 7, 2024
Recommend
CEO approval
Business Outlook

Pros

discounted food through Kroger, some end of year bonuses. Nice management

Cons

long hours and shift changes

avatar
Ocado Retail Response
2y
Thank you for taking the time to review. However, your review appears to relate to Ocado Group, not Ocado Retail. You can find Ocado Group's Glassdoor page here - https://rb.gy/yb0i3m. Thank you.
4.0
Apr 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Good work environment and atmosphere

Cons

Great leads and learning activities

See reviews by: Helpful|Rating|Date|All