Pros
Learning about new products. Some nice customers. Some nice colleagues and one of the senior agents is really good and genuine. Free foods in kitchen
Cons
Dreary, depressing building - like a workhouse! Repetitive and boring work. The more intelligent you are, the more you will be held back and a complete embargo placed on any kind of development. refund policy. They chuck technology (even when it doesn't work) at every problem and fail to resolve important issues that cost them a fortune. No commercial awareness whatsoever. They make it easy for customers to commit obvious fraud and do not like employees mentioning it. They literally give money away like it's going out of fashion, which is something they cannot afford to do. They then spend millions on stupid TV ads featuring Ocado delivering by boat (something they don't do) and tenuous partnership initiatives with Disney, all of which went down like an excrement sandwich and wasted even more millions they don't have. The customer numbers are bolstered by people taking advantage of over-generous offers and an absurdly lax refund policy. They based their expansion model on inflated custom due to COVID and were surprised when that demand subsided. Quite why they thought it would sustain is anybody's guess! Anyone with the merest modicum of intelligence knows that all pandemics subside. Why would the last one have been any different? So what did they do? They put between 50p and £1 more on pretty much every item apart from a head of broccoli and a small selection of other items, meaning that already-cash-strapped customers could no longer afford the service and left in droves. They then decided to give new customers £25 of their first shop to replace the customers that left, only to find they tend not so stick around when the generous freebies are no longer on the table!
