Good company; struggling to scale - Customer Success Manager (CSM) Okta Employee Review

4.0
Aug 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Smart, effective individual contributors and middle management in the CS org. Great pay and benefits.

Cons

Cross team collaboration was difficult. High leadership turnover influenced frequent support model changes, making it increasing difficult to efficiently support customers. It felt like everyone was scrambling the majority of the time.

Explore other reviews about Okta

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

A dynamic, fast-paced environment driven by top-tier talent and a deeply collaborative culture. The company successfully combines a high-growth startup mindset with agile execution, fostering continuous innovation and cross-functional support.

Cons

Like many publicly traded SaaS companies, Okta has aggressive revenue targets. Employees in sales, account management, and customer success frequently note that quotas are demanding, territories can change unexpectedly during annual restructuring, and pressure to expand accounts can lead to burnout.

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people, wlb is great

Cons

Pay is low compared to market

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