Look elsewhere - Customer Success Manager Okta Employee Review

1.0
Aug 9, 2024
Recommend
CEO approval
Business Outlook

Pros

-product improves every year -Auth0 and Spera purchase good -they’re looking into ID proofing to be more well rounded -intelligent teammates -has ESP -has big logos -big federal customers

Cons

-upper manager and middle management sinking the ship, all upper management received a promotion in titles -Splunk hires in management are awful -lots of toxicity in CSM and AE worlds -lots of bad deals were made post c*vid resulting in current churn and slow YOY growth -no transparency -lay offs are new normal, 1-2x a year, expect another for new fiscal -HR is bad -little to no upward mobility -pay stagnant -AEs are revolving door, many awful hires -Microsoft eating our lunch due to company’s consolidation -new review system for contributors to stack rank is creating a lot of brown noises. -work loads have increased tremendously

Explore other reviews about Okta

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

A dynamic, fast-paced environment driven by top-tier talent and a deeply collaborative culture. The company successfully combines a high-growth startup mindset with agile execution, fostering continuous innovation and cross-functional support.

Cons

Like many publicly traded SaaS companies, Okta has aggressive revenue targets. Employees in sales, account management, and customer success frequently note that quotas are demanding, territories can change unexpectedly during annual restructuring, and pressure to expand accounts can lead to burnout.

4.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The people were good to work with.

Cons

Not much I can think of

See reviews by: Helpful|Rating|Date|All