Pros
Coworkers are great. Some customers are amazing.
Cons
Hired part time with previous retail management experience. My goal was to join management but after 7 months no opportunities for full-time or management were given. This despite being a top performer and positive customer reviews. I was available for all roles and hours. Trained to be a department lead but never formally given the position. Lots of management turnover. The push for credit cards is exhausting. I did overnight shifts, 5am shipments, and closed. All to demonstrate my eagerness to start a career with a company I thought I would love. Got lots of promises from management but nothing ever materialized. Management is bitter and didn't seem like customers or their jobs. Shifts cut the same day. Customers were violent on occasions. Coworkers were mostly college and high school workers. Only 2 full time positions available for the entire store. Pay was less than other retail stores in my area. I had high hopes for Old Navy but ultimately the company has terrible management and incentive structure. They rely on kids to keep them going but anyone with a professional background in retail will fight for the few positions that come available. I gave them 6 months but left because of pay, unreasonable shifts and unfulfilled promises of advancement.