Horrible Experience - Server/Waiter Omni Hotels Employee Review

1.0
May 15, 2025
Recommend
CEO approval
Business Outlook

Pros

None the experience was really frustrating and unfair although I tried my best to make it work

Cons

I came into this role with years of international fine dining experience, as an H2b . Sadly, this job turned out to be one of the most disappointing experiences I’ve had. The hotel itself is worn down and poorly maintained. While I did my best to keep my work area clean and professional, the environment was overall unkept and neglected. Despite advertising $15/hr, we were paid closer to $3/hr plus tips, which barely meets minimum wage in Florida. But even tips were not fairly distributed. I was constantly assigned to non-tipped areas like the lobby, even though my job title was server. This created a competitive and toxic atmosphere, where certain staff members were favored and others pushed aside. Management allowed — and in some cases encouraged — bullying behavior, including assigning side jobs with no tip potential and excluding certain employees from opportunities to earn more. One of the bartenders warned me that management was looking for a way to fire me, and soon after, I was let go based on a fabricated story about a customer complaint. The incident had nothing to do with me, no name was mentioned, and there were multiple staff working that day — yet they assumed it was me without investigation or fairness. There is no room for growth, no appreciation for experienced staff, and the location is isolated and limiting. Even with a strong background in hospitality, you won’t be valued here. I would not recommend this job to anyone seeking a respectful, supportive, or professional work environment

Explore other reviews about Omni Hotels

5.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Beautiful historic hotel with a prestigious reputation. * Friendly and supportive coworkers. * Good employee discounts on Omni hotels. * Opportunities to learn hospitality skills and gain experience. * Fast-paced environment that can be rewarding for those who enjoy guest service

Cons

Pay rate needs to be improved . * Advancement opportunities may depend on the department and leadership. * Some employees report inconsistent communication and limited support from management

1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

> Tons of opportunities for training and talent development within the company. Training programs, mentorships, online resources, partnership with eCornell, just to name a few. I've definitely learned alot and it's really helped advance my career. > Most of the locations actually do nice things for their employees. The events are fun and not just in corny company pizza party way. They have goo benefits. They also have a really cool Omni Care program where you can donate money into it (the owners match every $1) and it goes towards other employees who are facing financial hardship.

Cons

> There is a culture of blame at this property. Nobody wants to work together to solve any problems and instead immediately look to assign blame to someone. Expect to be held accountable by leadership for other peoples' mistakes. > Favoritism towards more tenured and older employees. I've had more than one condescending remark made towards me due to my age and demographic. > You will be understaffed no matter where you go in the company. The labor standards and if you're a manager expect to work around the clock with no work/life balance. > Employee facilities are crumbling apart. This is the case at other properties too, not just the one I currently work at.

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