Lower and middle management is unprofessional. - Customer Interface Account Specialist Omnicell Employee Review

1.0
Jun 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Market share is high and growing.

Cons

Worst management, unpredictable and unprofessional. No concerns for customer satisfaction. Goals are purely focused on management self intrest. They donot have values or standards. Field service management is by far the issue. They lie and hid facts, dismiss customer complaints and reward underachieving employees if they feel like it not based on actual results. Upper management turns a blind eye. Whistle blowering is discouraged and facts are hidden. Angry customer reviews are hidden.

Explore other reviews about Omnicell

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Work/ Life balance. Unlimited PTO, Great Manager and Great Team to work with

Cons

If anything, I would say Career advancement opportunity.

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Omnicell Response
2w
Thank you so much for taking the time to write a review! We're so glad to hear that you're able to find balance, and that when you're at work, you have a supportive and fun team to work with. We appreciate the feedback around career advancement opportunity. We are always looking for ways to better support career advancement, and we encourage you to speak with your manager about development opportunities that may be available. Thank you again for the review and for the time you've spent with Omnicell!
2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked for them for 7 1/2 years until after COVID, and no one came back to the office. Only 4 people remained in the office, shipping, and IT. After the owners sold them the building, Omnicell canceled the lease and was told that the lease would end in August 2022. I saw it coming after COVID, and no one was in the building. No offer to find other positions in the company. They do cuts all the time when stock prices go down, which is a sign of trouble ahead. Bad MGMT to many Top Dogs

Cons

I'm overworked and underpaid, and I plan to work off the clock at times.

1
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Omnicell Response
3w
Thank you for sharing your experience and for the many years you spent with Omnicell - seven and a half years is a meaningful commitment, and we truly appreciate your contributions. We’re sorry to hear about your experience, particularly around communication, workload, and compensation. We recognize how challenging periods of change can be, especially following COVID, and appreciate your feedback on management structure and workforce reductions. We take concerns about workload seriously and encourage open conversations so employees feel supported. We also encourage the use of resources like our EAP and BREATHE employee impact group for additional strategies and support. Thank you again for your candor and your time with Omnicell. We wish you all the best in your next step.
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