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Oncourse Home Solutions

Engaged Employer

Super fun work environment!!! - Customer Service Representative Oncourse Home Solutions Employee Review

5.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Company values of being "SUPER" align with leapdership. Positive work environment Work life balance

Cons

Leadship lacks empathy at times in the call center. Hours can be long during peak season. More competitive pay with dealing with sensitive information.

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Oncourse Home Solutions Response
3mo
Thank you for taking the time to share your experience with us. It’s encouraging to hear that our values and overall environment are resonating and contributing to a positive day‑to‑day experience. We also appreciate your candor around opportunities to improve, particularly in how leadership shows up with empathy and how peak‑season demands are managed. Your perspective on professional development and the importance of strong teamwork from leadership is especially valuable, and it reinforces areas we continue to focus on as we strengthen our culture and support our frontline teams.

Explore other reviews about Oncourse Home Solutions

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Success here is what you make of it and I have truly enjoyed the experience in growing with this amazing company. Open communication, positive atmosphere, diversity and inclusion, employee social groups, and other soft perks like the coffee/espresso machine are just the beginning of the pros.

Cons

The pay is on the low side of national average.

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Oncourse Home Solutions Response
5d
Thank you for sharing your experience; we’re so glad to hear how meaningful your growth journey has been. It’s great to see our focus on connection, inclusion, and employee experience coming through. We also appreciate your perspective on compensation. We take a total rewards approach, regularly reviewing pay, benefits, and overall offerings to support our employees, and feedback like this plays an important role in that work. Thank you again for your thoughtful feedback and for being part of our team.
5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

The People: Honestly, the best part is the lack of drama. People here are accountable; they do what they say they’re going to do. It’s a collaborative environment where you can actually voice an opinion and not get shut down, which goes a long way. Growth is Real: It’s not just a carrot they dangle. If you’re reliable and good at what you do, there’s a clear path to move up. They seem to value keeping good people around rather than just hiring from the outside. The Vibe: It’s a high-standard environment, but it’s inclusive. You feel like you’re part of a professional team where everyone is pulling in the same direction.

Cons

Not for Coasting: You can’t hide here. If you aren't ready to pull your weight and meet high standards, you’ll feel the friction pretty quickly. Fast-Paced: It can be a bit of a whirlwind. If you need a rigid, 1995-style manual for every single task, the constant evolution might wear you out.

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Oncourse Home Solutions Response
1mo
Thank you for taking the time to share your experience. We’re proud to hear that the culture is showing up in a way that reflects accountability, collaboration, and real opportunity. We recognize that operating in a high-performing, fast-moving environment isn’t for everyone, and we’re intentional about maintaining that standard while continuing to evolve how we support our teams. Your feedback around communication and staying connected as we grow is especially important, and it’s something we’re actively focused on. We appreciate you being part of what’s driving the momentum forward and for sharing your perspective that helps us keep getting better.
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