4.0
Feb 2, 2022
Current employee
Recommend
CEO approval
Business Outlook
Pros
working from home is great. communication is satisfactory. employees and supervisors are very responsive great company
Cons
pay is low. call volume is very high
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Users say... "Good benefits and a very active/attentive HR department" "Work from home position is good." "Great work place people were great" "Good work/life balance" "The IT team is great"
Users say... "Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" "Constant changing of position due to poor management." "Poor Training" "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered."