Over worked and under paid - Administrative Assistant One Medical Employee Review

Literally everything else. There’s no structure. Admins are encouraged to make clinical decisions and triage patients because of the “high volume” of calls. In reality it’s because they can’t seem to keep a clinician for more than a year or two. The turn over rate is astronomical- meaning you can be the most senior admin after only a few months of working. Training is NON EXISTENT. Company preaches “Feedback Culture” , but all that means in application is that people feel empowered to criticize you with a smile on their face. You have to just sit there and take it other wise you “aren’t open to improvement”. High call volumes lead to back-to-back calls and 80% of them are patients complaining about the outrageous bills they’ve received. The Product teams makes changes that hinder work flow for admins specifically. Claiming effectiveness but actually only trying to hide the fact that there aren’t enough admins on staff- and everyone else needs to pick up the slack. There is no opportunity for career advancement despite the constant rhetoric spewing from upper management saying otherwise. Over all, way too much stress for the pay.