Pros
The office is in a convenient location inside the Sears Tower and is well maintained.
The sales floor is genuinely diverse, with people of different ages, backgrounds, and experience levels. You'll find everyone from recent college graduates to career changers and seasoned professionals.
The atmosphere can be energetic and even fun at times, with music playing and plenty of conversation around the office.
Cons
Micromanagement was a huge issue during my time here. The reviews mentioning timed bathroom breaks and strict expectations around phone availability were consistent with my experience. It often felt like every minute of the day was being monitored.
Most of the people I spoke with weren't just seniors—they were some of the most vulnerable people I've ever worked with, including individuals dealing with dementia, mental illness, physical disabilities, or serious financial hardship. Even in those conversations, there was constant pressure to push forward with the sales process instead of taking the extra time those situations sometimes deserved.
I also found that speaking up or questioning decisions wasn't encouraged. If you weren't willing to go along with management without much pushback, it could affect how you were treated. In my experience, some interactions with sales and program managers felt unprofessional and, at times, verbally aggressive.
If you're genuinely interested in getting into the Medicare industry, you can definitely gain experience here, but I'd treat it as a stepping stone rather than somewhere to build a long-term career. There are better brokerages out there, and if staying in the industry is your goal, I'd recommend exploring those instead.