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OneTouch Direct

Is this your company?

This job......SUCKS!! (Inbound) Customer Care Agent 2015 T-Mobile - Anonymous employee OneTouch Direct Employee Review

1.0
Mar 26, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Full time I guess, if you need hours at horrible times

Cons

EVERY SINGLE THING ELSE.... I went into the job with a positive outlook regardless of the reviews I also saw! I went into training and T-mobile was a new project so they had trainers from internal T-mobile to train us. I mean over all T-mobile just screws people over but the training I received... didn't help at all. They messed up my direct deposit, management is rude and unhelpful especially human resources. The hours are horrible.. and they always give false promises. It is such a small space and the environment there is sooooooooooo ghetto. It is literally like high school where rumors and people are always judging you even the upper management. Everyone is sleeping with eachother and people are dirty so germs are everywhere because people don't know how to clean up after themselves. I got sick 3 times due to that job and omg... the bathrooms... especially the WOMEN'S... GROSS. The men think they can keep hugging you and touching you or sizing you up and down. Now this sounds like over exaggerating but seriously just do yourself a favor and DONT work here. The hours aren't flexible in any type of department whether it is Verizon Cofee of T-mobile sales/ customer care... AT&T... They give you ONE 20 minute break for full time and they tell you when to take it. They always schedule it an hour into your shift. Then you get one 30 minute lunch and tell you when to take it. The lunch isn't the crappy part really but the break... like really? I just got here. Supervisors refuse to take your escalation and you're just put into a position that nobody knows what theyre doing. Oh yeah and people also suck at parking... the parking SUCKS. Anyways, it keeps going... but I'm done. One touch sucks.

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5.0
Jul 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Unique workplace like no other

Cons

No cons at all, really like the work environment

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OneTouch Direct Response
11mo
Thank you for your positive feedback! We’re glad to hear that your time at OneTouch Direct left a strong impression and that you enjoyed our unique culture and work environment. While your time with us may have been brief, we’re grateful for your contributions and are thrilled that your experience was a positive one. We wish you continued success in your career journey and hope you carry great memories from your time with us!
2.0
Jan 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Relish and free meals they provide as a courtesy

Cons

No room for growth by performance its how much they like you Targeting and harassment run rampant unless you're to yourself

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