Has its pros but then it has extreme cons. - Customer Service Representative - T-Mobile Gen Care OneTouch Direct Employee Review

30 minute lunch and a (newly changed) 10 minute paid break, supervisors expect you to follow that strictly, will hound you if you use the bathroom often (because it comes out of your pay), policies always change sometimes without notice, commission structure changes literally every month, no schedule flexibility (everybody in my dept has a night shift) so schedule adherence can be impossible at times. Also parking is a pain, you may have to park at a building you don't even work at and walk across the parking lot to go into the main door. And they tell you not to use the front doors to get into the building or the one closest to the parking lot.