Disorganized, chaotic, unauthentic company will burn you out with long hours and low motivation - Anonymous employee OneTrust Employee Review

1.0
Sep 7, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My immediate team is full of great people who work hard. There are a lot of teams who work hard and do their best to help but these are all lower level employees, myself included.

Cons

This company is all sorts of problematic. Since I've been here I've been through two rounds of layoffs which has removed over 1,000 people. Instead of building back the team, the executive team decides to create and hire middle management jobs. This has led to less people to do the actual work and bring in success. The additional management has clogged processes and caused delays in getting work done. The executive team boasts about so many new hires this past quarter but don't realize that they fired all of these positions a year earlier. It's not great to brag about having a lower acceptance rate than Harvard and high new hires when they caused all of those problems themselves. From the top down, I have seen a lack of direction. I have seen constantly changing priorities, projects, goals, and their 'OnePlan'. This has lead to thousands of dollars in employee salaries being wasted on work that is cancelled. This also frustrates the employees who feel even more disconnected from this company. People talking about a great culture are clearly having a different experience than my team and me. Everyone around me is overworked, burnt out, and constantly having to bend for the executive team's ever changing priorities. The annual review process sets you up to fail from the start. They say Meeting Expectations is a good review and people rarely get an Exceeding Expectations. From my experience, you would have to turn in 60 hour weeks and make OneTrust your only love to get an Exceeding Expectations review. This process is more demotivating than anything. The 401k match is weak. The match 50% but cap it at $2,000 for the year which seems like an industry low. They used to offer Unlimited PTO but recent changes have now called it regular PTO and now job postings say Flexible PTO. I'm sure it varies by manager but I'm not optimistic about this staying unlimited PTO.

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OneTrust Response
2y
Thank you for taking the time to share your feedback. OneTrust went through a lot of change last year. We moved from a high-growth start up to one focused on long-term growth and value for our customers. We welcomed a number of acquired companies and new leadership to build and scale the leading Trust Intelligence Platform. We recognize that our culture shifted as a result. We've been building out our People team who worked diligently to relaunch our culture and company values this year based on hundreds of employees' feedback through surveys, focus groups, and workshops. They introduced an anonymous, quarterly engagement survey which has allowed our Executive team and department leaders to direct our people in a thoughtful way - one that takes their needs into account. This feedback will continue to shape our culture so that our leaders can deliver a great experience to our employees. They also introduced our first-ever annual and mid-year performance review process. This process is designed to provide a clear focus on the work that matters, give timely, actionable, and continuous feedback, and ensure transparency so that our employees understand how their work is evaluated. Additionally, OneTrust isn't the same company it was in 2022 and certainly not the same one when it started in 2016. Our GTM strategy has changed and we shifted from product to platform. We're on a road to maturity and IPO readiness, and what got us to being the leader in privacy won't necessarily get us to where we want to go. We are already the category-defining leader in Trust Intelligence, and we have so much more in store as we think long-term. To get there, we have to scale, and that starts with our Executive team and senior leadership. We're building a new team for a bigger and better OneTrust that will best serve our customers while empowering our people to do their best work. Over the past several months, we have been bringing in new leaders with proven track records from other successful tech companies. With a more complete management team, we can include more diverse perspectives and give our teams the leadership support needed to have amazing careers through challenges. With the growth we are experiencing, some growing pains are inevitable. This is a typical situation for successful, scaling startups. With company growth also comes mindset growth. We have a more sophisticated headcount planning process and are focused on hiring and growing responsibly now and into the future. Another part of our People team that has grown within the last year is our Total Rewards team. They've been hard at work reassessing our employee benefits packages across the globe, and they are ensuring they evaluate all options to provide a best-in-class package. Our Unlimited PTO was introduced in 2021, and while it may also be called Flexible PTO more recently, these policies are the same. We expect and encourage our people to be stewards of their own work/life balance and take the time they need to recharge, and we are planning even better buffers across the company so that this encouragement is given consistently from all managers. Ultimately, we trust our employees to get their work done when it makes sense for them. In addition, our Benefits team just rolled out 14 weeks of parental leave globally (16 weeks for birthing parents). They also introduced better healthcare providers and increased life insurance for our folks in the US. We look forward to the additional changes in our benefits plans in the future. That said, we know we still have work to do to get where we want to go. Without our people, OneTrust would not be where it is today. As we continue to adapt to market needs, our people will be able to learn and grow while experiencing what it's like to be part of a category-defining software company. We get to do meaningful work every day to provide privacy, GRC, ethics, and ESG solutions to our customers. We have a huge TAM at our fingertips, and we've only scratched the surface. Thanks again for your feedback, and we are excited for OneTrust's future as we all continue to unlock every company's potential to thrive by doing what's good for people and the planet.

Explore other reviews about OneTrust

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good for parental leaves for both parents.

Cons

pay is too low compared to industry

1.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unfortunately there isn't anything worth highlighting. If you are actively interviewing at OneTrust, I would encourage you to carefully read through the reviews. There are several red flags that I wish I would have been aware of prior to joining.

Cons

- Unsustainable turnover and bad leadership: The CEO, CRO, CFO, and CTO abruptly quit shortly after I started. There is extremely high turnover across all teams (particularly in GTM). Favoritism runs rampant, especially with tenured leaders. - Lack of job security and stability: At the beginning of this year, several of my peers were impacted by a reduction in force. This unfortunately appears to be a common occurrence at the start of the fiscal year. OneTrust is a revolving door for top talent. - Poor compensation: The bonus pool was slashed a few weeks after being announced at a company all-hands. This money was allegedly invested elsewhere (unclear where though). There is no equity refresh for existing employees and merit increases were far and few between this year. - Lack of diversity: Despite being headquartered in Atlanta, there are no black c-suite members. The board has no female members. Diversity is limited at the most senior leadership levels.

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