I.5 Years - Customer Success Manager OneTrust Employee Review

2.0
Sep 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Co workers that were met

Cons

Too many changes, most of work falls on CSMs, job responsibilities aren’t as advertised

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OneTrust Response
2y
Thanks for sharing your feedback with us. We are happy to hear you enjoyed collaborating with your coworkers during your time at OT. OneTrust is leading the charge in Trust Intelligence, and that means we are always evaluating our product and processes to support our customers and employees. Because of this, we strive to hire people who thrive in dynamic environments. Change is inevitable when you're a scaling startup on a journey to maturity. There's an exciting path ahead for our people as we continue to pave the way by being the market leader in trust. We can't wait to see what's next for OneTrust's future. Thanks again for your feedback!

Explore other reviews about OneTrust

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good for parental leaves for both parents.

Cons

pay is too low compared to industry

1.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unfortunately there isn't anything worth highlighting. If you are actively interviewing at OneTrust, I would encourage you to carefully read through the reviews. There are several red flags that I wish I would have been aware of prior to joining.

Cons

- Unsustainable turnover and bad leadership: The CEO, CRO, CFO, and CTO abruptly quit shortly after I started. There is extremely high turnover across all teams (particularly in GTM). Favoritism runs rampant, especially with tenured leaders. - Lack of job security and stability: At the beginning of this year, several of my peers were impacted by a reduction in force. This unfortunately appears to be a common occurrence at the start of the fiscal year. OneTrust is a revolving door for top talent. - Poor compensation: The bonus pool was slashed a few weeks after being announced at a company all-hands. This money was allegedly invested elsewhere (unclear where though). There is no equity refresh for existing employees and merit increases were far and few between this year. - Lack of diversity: Despite being headquartered in Atlanta, there are no black c-suite members. The board has no female members. Diversity is limited at the most senior leadership levels.

1
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OneTrust Response
1d
Thank you for sharing your feedback and perspective. It's disappointing to hear that your experience has not met your expectations. We recognize that periods of organizational change can create uncertainty and impact how employees experience the company. Feedback regarding leadership, communication, career experience, and inclusion is important to us, and we remain committed to listening, learning, and improving in each of these areas. Like many companies, we regularly evaluate our organizational needs to best serve our customers and to position the company for long-term success. We acknowledge the contributions of those that have been part of the OneTrust team and wish them the very best in their future endeavors. We appreciate you taking the time to share your perspective.
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