Constant internal shuffling - Customer Success Manager OneTrust Employee Review

2.0
Feb 6, 2024
Recommend
CEO approval
Business Outlook

Pros

OneTrust has a team of employees that are willing to work together and help each other.

Cons

Constant restructuring and a complete lack of growth opportunities make OneTrust a difficult place to work. Additionally, there has been a lack of compensation growth despite significant increases in company revenue.

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OneTrust Response
2y
Thank you for taking the time to share your feedback. Our supportive teams are one of the best parts about working at OneTrust. Everyone is willing to roll up their sleeves to help one another, and it makes collaboration a fun process while enhancing our products. With the regulatory, technological, and societal shifts today and our position in the market, we owe it to our customers to address their needs as efficiently as we can. This means that our strategy and structure can change quickly because the trust landscape changes quickly too. We're adaptive and dynamic, and we're building and scaling our teams to be ready to take on these brand new challenges together. This environment brings a lot of learning opportunities as well because the problems we are solving today haven't been really been solved before as pioneers in privacy and trust. At OneTrust, we also know there's always room for improvement. We don't settle for good; we strive to excel and there is a lot of work to do before getting to where we want to go. Thanks again for sharing your feedback.

Explore other reviews about OneTrust

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good for parental leaves for both parents.

Cons

pay is too low compared to industry

1.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unfortunately there isn't anything worth highlighting. If you are actively interviewing at OneTrust, I would encourage you to carefully read through the reviews. There are several red flags that I wish I would have been aware of prior to joining.

Cons

- Unsustainable turnover and bad leadership: The CEO, CRO, CFO, and CTO abruptly quit shortly after I started. There is extremely high turnover across all teams (particularly in GTM). Favoritism runs rampant, especially with tenured leaders. - Lack of job security and stability: At the beginning of this year, several of my peers were impacted by a reduction in force. This unfortunately appears to be a common occurrence at the start of the fiscal year. OneTrust is a revolving door for top talent. - Poor compensation: The bonus pool was slashed a few weeks after being announced at a company all-hands. This money was allegedly invested elsewhere (unclear where though). There is no equity refresh for existing employees and merit increases were far and few between this year. - Lack of diversity: Despite being headquartered in Atlanta, there are no black c-suite members. The board has no female members. Diversity is limited at the most senior leadership levels.

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OneTrust Response
1d
Thank you for sharing your feedback and perspective. It's disappointing to hear that your experience has not met your expectations. We recognize that periods of organizational change can create uncertainty and impact how employees experience the company. Feedback regarding leadership, communication, career experience, and inclusion is important to us, and we remain committed to listening, learning, and improving in each of these areas. Like many companies, we regularly evaluate our organizational needs to best serve our customers and to position the company for long-term success. We acknowledge the contributions of those that have been part of the OneTrust team and wish them the very best in their future endeavors. We appreciate you taking the time to share your perspective.
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