Not a place to work - Customer Success Manager (CSM) OneTrust Employee Review

1.0
Apr 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Nice office in Atlanta to work from

Cons

- managers have no training to properly manage their teams - very low female to men ratio - no enablement or training for how technical the product is - half of the sales leaders leave - 5 people from my team including Director left the company - they hire remotely just to implement a return to office mandate

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OneTrust Response
1y
Thank you for sharing your experience. It's disappointing to learn you didn't enjoy your role at OneTrust. Our Learning & Development team has done a lot of work over the years to continuously improve the onboarding experience using new hire feedback. We are confident that they will continue to tweak the OneTrust Foundations program as necessary as the company evolves so that our employees can be enabled properly. They are also piloting a new Leadership Foundations program for front line managers next month, and we're looking forward to this first session. It's going to be a great opportunity for our people managers across multiple areas of the business to receive training on how to best support their teams. We're excited to see how this program evolves over time as well.

Explore other reviews about OneTrust

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good for parental leaves for both parents.

Cons

pay is too low compared to industry

1.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unfortunately there isn't anything worth highlighting. If you are actively interviewing at OneTrust, I would encourage you to carefully read through the reviews. There are several red flags that I wish I would have been aware of prior to joining.

Cons

- Unsustainable turnover and bad leadership: The CEO, CRO, CFO, and CTO abruptly quit shortly after I started. There is extremely high turnover across all teams (particularly in GTM). Favoritism runs rampant, especially with tenured leaders. - Lack of job security and stability: At the beginning of this year, several of my peers were impacted by a reduction in force. This unfortunately appears to be a common occurrence at the start of the fiscal year. OneTrust is a revolving door for top talent. - Poor compensation: The bonus pool was slashed a few weeks after being announced at a company all-hands. This money was allegedly invested elsewhere (unclear where though). There is no equity refresh for existing employees and merit increases were far and few between this year. - Lack of diversity: Despite being headquartered in Atlanta, there are no black c-suite members. The board has no female members. Diversity is limited at the most senior leadership levels.

1
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OneTrust Response
1d
Thank you for sharing your feedback and perspective. It's disappointing to hear that your experience has not met your expectations. We recognize that periods of organizational change can create uncertainty and impact how employees experience the company. Feedback regarding leadership, communication, career experience, and inclusion is important to us, and we remain committed to listening, learning, and improving in each of these areas. Like many companies, we regularly evaluate our organizational needs to best serve our customers and to position the company for long-term success. We acknowledge the contributions of those that have been part of the OneTrust team and wish them the very best in their future endeavors. We appreciate you taking the time to share your perspective.
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