Leadership is learning but still a long way to go - Customer Success Manager OneTrust Employee Review

2.0
Jun 30, 2025
Recommend
CEO approval
Business Outlook

Pros

The people you get to work with

Cons

The constant change in direction and anxiousness over job security

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OneTrust Response
1y
Thank you for sharing your feedback. While it's great to see you enjoyed working with other OneTrust employees, It's disappointing to learn you didn't have a positive experience overall. Our leaders are proud of our people and their ability to help propel the company forward. Like your said, our leadership is learning. In fact, our entire workforce is learning daily as the markets in which we operate in are evolving rapidly. Over the years, OneTrust has gone through a lot of change. Our leaders have adapted through those shifts, and we've brought in new executive and senior leaders to scale and guide our teams to success. They're also learning more and leaning in to our employees' feedback. We've seen that addressed internally through regular employee surveys and transparency in company All Hands, Inside the Numbers, and Culture & Coffee sessions. You are right that we still have a long way to go. There are exciting opportunities for our people to build new processes and support foundational work that will make a huge impact on OneTrust and its future. We look forward to where OneTrust goes from here. Thanks for your contributions to the team, and we wish you the best in the future.

Explore other reviews about OneTrust

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good for parental leaves for both parents.

Cons

pay is too low compared to industry

1.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unfortunately there isn't anything worth highlighting. If you are actively interviewing at OneTrust, I would encourage you to carefully read through the reviews. There are several red flags that I wish I would have been aware of prior to joining.

Cons

- Unsustainable turnover and bad leadership: The CEO, CRO, CFO, and CTO abruptly quit shortly after I started. There is extremely high turnover across all teams (particularly in GTM). Favoritism runs rampant, especially with tenured leaders. - Lack of job security and stability: At the beginning of this year, several of my peers were impacted by a reduction in force. This unfortunately appears to be a common occurrence at the start of the fiscal year. OneTrust is a revolving door for top talent. - Poor compensation: The bonus pool was slashed a few weeks after being announced at a company all-hands. This money was allegedly invested elsewhere (unclear where though). There is no equity refresh for existing employees and merit increases were far and few between this year. - Lack of diversity: Despite being headquartered in Atlanta, there are no black c-suite members. The board has no female members. Diversity is limited at the most senior leadership levels.

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