Oct 1, 2016
Anonymous employee
Onebridge Response
9yAs the sole member of the Engagement Department, I’m truly sorry if you are upset with any of the responses. Unfortunately - using anonymous forums and indirect communication puts everyone at risk to interpret messages differently. These forums don’t allow people to work out frustrations or solve problems directly. If the response posted on 9/24 seemed harsh or bullying, that wasn’t the intention, and we don’t believe that to be reflective of the content. It was intended to be direct, and we believe that was achieved.
While we appreciate the anonymous concern for the company brand, we believe these messages/issues would be better handled directly, in-person. We strongly encourage you to utilize our open-door policy to work with any member of our leadership team including our owners who are available on-site everyday.
We are confident that with direct-communication and honest collaboration, we can collectively design a format for responses which pleases everyone. I really appreciate you saying that you would love to see us succeed - we hope you are willing to help be part of the solution, and we hope to hear from you directly very soon.
Thanks!