Stay Away! - Customer Success Manager OpenGov Employee Review

1.0
Feb 8, 2024
Recommend
CEO approval
Business Outlook

Pros

You build some solid relationships with your peers.

Cons

1. Toxic environment 2. Micromanaged 3. You have to “play the game” 4. Promoted people too soon to leadership 5. Executive team does not care about you 6. Executives are fake and tell you what you want to hear and then talk bad about you behind your back. 7. Received more work without a pay increase. 8. Horrible benefits 9. CEO either turns a blind eye or truly does not care about how people are treated 10. Constant anxiety!

Explore other reviews about OpenGov

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Fast paced, innovative 10x skills faster anywhere than I ever been Ownership Office Culture - Make it what you will

Cons

not for everyone tough but fair

1.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The startup-era culture here was genuinely good — collaborative, energetic, people-first. As the company grew, so did the ego. Leadership lost what made the place work and replaced it with a top-down, my-way culture that has driven out some of the best people.

Cons

I'm writing the review I wish had existed when I was researching this company. Not checking Glassdoor before I started was my single biggest professional regret. Promotion is positioned during recruiting as a near-term, achievable goal. In reality, the criteria are vague, inconsistently applied, and rarely result in actual advancement. KPIs are set at levels that ensure most reps will fall short — creating a perpetual sense of failure that serves management's pressure tactics, not your career growth. Advancement often appears less tied to clear performance metrics and more dependent on subjective favoritism, including maintaining close alignment with or “sucking up to” hiring managers and leadership, rather than merit alone. Transparency is essentially nonexistent. Turnover in the SDR org specifically is high and ongoing, but it’s never acknowledged or addressed internally. Candidates have no way of knowing the full picture going in. One more thing worth knowing: account executives are coached during training to post positive Glassdoor reviews. Please weigh that when you look at the overall rating. “Unlimited PTO” is also not as flexible as it may be presented. In practice, time off appears to be closely monitored and can be restricted, even for high performers, based on internal perceptions of fairness across the team rather than true flexibility or performance-based trust. This makes the benefit feel more like a recruiting talking point than an actual employee perk.

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