CTS... Leading the circus 7 days a week - CTS Option Care Health Employee Review

2.0
Jan 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Technology available is very up to date. You'll drown in kudos for bearing with us. After 10 years of service you will get a $250 bonus.

Cons

100% NOT a sales position. No residuals, no credit for repeat patients, only certain therapies count, starts covering other territories don't count, etc... Almost always short staffed in all departments due to oppressive turnover, if anybody calls out sick or if anyone is on PTO. The unstated expectation is that you will be "aware" of your phone and your accounts and other CTS's accounts if need be 7 days a week. You will be thinking about your job 24/7 while the goals are comical. Virtually zero chance of career advancement because they have thinned out management and greatly expanded their territories and work load as well. Case Managers openly will tell you other infusion companies are easier to work with so they will tend to use OCH for the nightmare garbage insurance plans that nobody else will take.

Explore other reviews about Option Care Health

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

friendly, supportive, loving, understanding and family oriented staff

Cons

low pay rate, no promotions.

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Compensation and annual bonus structure

Cons

Despite the fact that leadership touts patient centered care—their actions prove they only care about one thing: profits. Every metric, KPI, and action item is solely focused around maximizing profits. Severely understaffed teams and lack of support from leadership leaves teams vulnerable to mistakes. Also office politics matter way more than anything else. If your leadership likes you? You can do no wrong and everything will be swept under the rug. If they feel threatened by you? You can rest assured you will micromanaged and managed out. A once great company has morphed into a money grab. But that’s also what you expect when you have a COO who has zero operational experience.

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